![]() ![]() Please contact us for more information, or to try the work-around script for configuring these settings. From Control Panel\All Control Panel Items\Power Options\Edit Plan Settings navigate to “Change advanced power settings” and expand and set the settings as shown: We suspect that by setting USB selective suspend to Disabled, USB 3 Link Power Management to Off and PCI Express Link State Power Management to Off the loss of USB, downstream Ethernet, and other related issues will be mitigated. Targus is testing a possible work-around to the issue(s). The docking stations or downstream-facing devices may in some instances be Yellow Banged in the Windows device manager. The issue can also manifest as temporary loss of USB function or complete loss of USB function requiring a plug/unplug or a docking station. The issue can manifest as temporary loss of Ethernet, for example during a Microsoft Teams or Zoom call. This issue is being addressed by appliable parties and is not controlled by Targus. There is an issue with USB function on Windows PC, especially on downstream facing Thunderbolt ports, that impacts many USB devices, not just Targus docking stations and devices. support.hp.com) should be implemented when troubleshooting or diagnosing issues. Both Windows Updates and updates advised by PC manufacturers (i.e. Most of the issues observed when using docks on Windows platforms can be solved with proper PC maintenance. It can be used by IT Departments and, in many cases, end users of Targus docks and devices. However, the guide is applicable to more than just Targus Docking Stations or even just Targus products. ![]() Even with utilities like Amphetamine, the computer still sleeps but is woken immediately by the utility, causing the dock to disconnect.Targus has revised The Docking Stations Troubleshooting Guide for its Customer Support Team. ![]() However, there doesn't appear to be a way to prevent macOS High Sierra from sleeping. Anytime the MacBook sleeps, the TB3 dock stops working and I have to reboot.Īssuming CalDigit is correct in stating there is nothing they can do to cure this behavior, has anyone else been able to find a work-around for this or other TB3 docks?Īt present, I assume my only "fix" is to never allow my MacBook to sleep. Their Energy Saver preferences to reflect the fact that our dock is an Reconnect without a manual reboot- namely, your unplugging andĪt the present, we do not know of any plans on Apple’s part to update The computer has manually initiated a shutoff, the TS3 is unable to The “put hard disks to sleep when possible” energy saver optionīasically sends a “dead” signal to the TS3 when it sleeps as a poorĪttempt to save battery (despite the TS3’s charging abilities). I have contacted CalDigit support and they said: The ports won't come back unless I disconnect the dock and reconnect it or restart the computer. Also, I have a Sonnet Echo Express III-D connected to the Thunderbolt through port on the dock and it also gets disconnected. When my MacBook sleeps, and I try to wake it using the attached USB keyboard, the DisplayPort connected screen comes on, but the dock looses connection to the USB keyboard, all other USB peripherals. I'm using a CalDigit TS3 Thunder Station 3 dock. ![]()
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